Some of the Clients for which AchieveGlobal India has helped transform strategy to results.
Reckitt Benckiser
AchieveGlobal India worked with Reckitt Benckiser in implementing countrywide sales productivity project that involved helping to change their sales culture. This involved a Train the Trainer implementation to cover over 200 company salespeople and over 1000-channel salesman.
Boston Scientific Corporation
At Boston Scientific there was a need to ensure a consistent approach to attracting and retaining medical customers. AchieveGlobal India launched an integrated sales and training development initiative, which helped Boston Scientific to raise revenue for 18 months, every month.
Bio Rad Laboratories
The organization strategy was to build a cohesive sales culture within the rapidly expanding company. To achieve this goal an integrated sales training and development initiative was launched to impart the necessary selling and negotiation skills to the sales force.
The intervention had an assessment piece to assess the communicating styles of the salespeople. Organization wide Level 3 measurements have shown that the skills are being used extensively by the participants.
Hero Honda Motors India Ltd.
AchieveGlobal India has worked with Hero Honda Motors to improve their distributor customer service and sales to retain its position as the top most selling motorcycle brand in India. Participants have reported significant improvement in selling skills which has led to increased sales.
American Express
It was critical for Amex Leaders to develop interpersonal skills not only internally but across borders as well. Customized programs in areas of communication skills and Decision-making were designed to address these needs. Workshops on communicating across cultures, with data from various cultures, were successfully delivered.
An Indian Financial BPO
The organization wide strategy was to specialize and be a pioneer in India in outbound call center services. To achieve this goal it was necessary for the call center representatives to acquire the necessary skills to be able to sell their products to customers on the telephone. The methodology decided was an organization wide implementation through the Train The Trainer methodology in which senior Trainers in the organization were certified as trainers who would further cascade the training to the frontline customer service representatives.
The intervention has been successfully undertaken with 500 Customer service representatives already trained. Following the intervention the success rate of calling increased by 20%. A major banking customer of the company ranked the sales performance of the organization as No.1 compared to other call centers performances of the same customer
Philips Consumer Electronics
Strategically Philips in the Asia Pacific region required a change in image. Philips produced high tech, good quality high end products. The organization had to get that message across to the customers. To achieve the above objective, it was important that its frontline salespeople were equipped with the right selling skills. The sales force was trained with Train the Trainer Methodology for Professional Selling Skills. Perhaps the greatest measure of success has been how readily Senior Managers have got behind the initiatives to make them successful. The intervention has been followed by continuous on the job coaching by Senior Managers.
GE Capital Services
GE has one of the largest call center operations in India and Hyderabad. It was important to impart the vital selling skills in a structured manner to outbound call center representatives to ensure their continued effectiveness. A customized program on Selling Skills and Customer Relations was designed for its customer service representatives.
Galderma:
Selling in the Pharmaceutical industry is increasingly competitive with many new entrants, generic drugs being available at lower rates and companies adopting unethical practices to sell. Galderma’s Medical Representatives have to constantly work to maintain their consultative image of their sales team in the marketplace. Their commitment to training their people in AchieveGlobal’s sales programs like Professional Selling Skills, Professional Sales Coaching and Sales Performance Tool Kit has resulted in Galderma building a Sales team, that has been a point of differentiation for them in the marketplace. By taking an advisory role, doctors have grown to trust and rely on them.
Tata Motors
Tata Motors has tremendous growth plans in the future. Their Dealer network is going to double in the next year and a JV with FIAT, coupled with the launch of a budget car has introduced new market segments for them.
AchieveGlobal India is helping Tata to equip their new and existing dealers with the leadership skills to manage the new strategic changes, cater to new customer segments, manage performance and achieve results at a dealership level.
Reliance Mutual Funds
The mutual fund industry has becoming growingly competitive and commoditized with sales people being the only point of differentiation for companies. Reliance MF identified the need to build long term customer loyalty and manage key accounts effectively. AchieveGlobal India with their interventions helped in building a team of world class sales managers, to be differentiators in the mutual fund market and speak a common language. AchieveGlobal India also helped in equipping their operations team with Problem Solving and Core Leadership Skills.
Mahindra & Mahindra Limited
Mahindra & Mahindra Limited employs around 11,500 people, has 49 sales offices that are supported by a network of over 780 dealers across the country. Mahindra recognized the need to build a customer oriented team who achieved superior service standards consistently across the nation. AchieveGlobal India trained their teams in Customer Service Excellence to help them achieve the same.
