Sales Performance
Leadership
Customer Service
Consulting
Assess & Measure
Reinforce
 
 
   
 
 
 
  Executives and Mid-Level Managers Direct processes and resources to foster a service culture  
 
Leading for Stellar Service™
This workshop is an organizational program designed for senior managers. It helps them translate strategy into actual plans, tools, and standards. It also includes foundational service concepts from a senior manager’s perspective. Organizational skills, knowledge, and attitudes that help leaders direct the human, financial, and other resources of an organization toward successful delivery of desired behaviors.
Audience: Executives and senior managers
Length: 2-day workshop (not available as modules)
 
   
 
 
 
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