Develop coaching, feedback, and performance recognition skills in the context of foundational service concepts from a service coach’s perspective. Supportive skills, knowledge, and attitudes that help coaches develop the desired behaviors in individuals.
Audience: Service coaches
Length: 2-day workshop or available as the individual modules described below

Module 1: Reaching for Stellar Service™: Coach’s Version
Understand the big picture and the role of the service coach in delivering stellar service
Length: 4 hours

Module 2: Developing Others for Stellar Service™
Coach, motivate, guide, and support service providers with the shared goal of customer loyalty.
Length: 4 hours

Module 3: Giving Constructive Feedback for Stellar Service™
Give feedback in a way that improves performance and strengthens relationships.
Length: 4 hours

Module 4: Recognizing Others for Stellar Service™
Provide meaningful recognition for large and small efforts in order to encourage others and focus on the organization’s goals of stellar service.
Length: 4 hours