This workshop provides participants with the skills and strategies required to find appropriate problem solutions and the energy to implement them.
Length: 2-day workshop

Unit 1: Connecting People and Process
Get acquainted with a dynamic seven-step process for defining and analyzing problems, finding solutions, and implementing them.

Unit 2: Exploring Gaps, Causes, and Solutions
Explore a number of tools that can enhance success while using the problem solving approach. Use a separate toolkit to work with and explore several specific methods.

Unit 3: Deciding on a Solution
Learn how to define decision making procedures and use objective criteria to evaluate choices and arrive at a solution.

Unit 4: Making It Happen
Discover specific strategies to aid in action planning and follow-through, as well as approaches that build and sustain momentum for those involved.

Workload Management
Identifying Work Priorities and Setting Verifiable Goals (Leadership for Results®)
Help employees prioritize work and establish a system for the verification of goal achievement.

Personal Strategies for Navigating Change (Leadership for Results®)
Recognize and work through the stresses and behaviors that rapid change can trigger.

Managing Your Priorities (Leadership for Results®)
Manage competing priorities and maintain high levels of personal productivity.

Connecting With Others: Listening and Speaking™
This workshop will help participants learn how to listen effectively, identify and cultivate good sources of information, and master the process of encouraging people to share their knowledge. It also enables employees to have a positive impact on the organization by focusing on their presentation skills, regardless of audience size.
Length: 1-day workshop or available as the individual modules described below

Module 1: Listening in a Hectic World™:
Learn to make conscious and deliberate choices about how to focus your time and attention in order to consistently extract what you need from listening
situations and opportunities.
Length: 4 hours

Module 2: Speaking to Influence Others™:
Consider strategies and approaches for ensuring that what you say to others has the greatest possible impact in the most efficient way.

Working Through Emotions and Conflict™
Unproductive emotions and conflict in the workplace are two major interpersonal influences that deplete the energy required to meet goals. Learn important, effective ways to manage emotions and conflict.
Length: 1-day workshop or available as the individual modules described below

Module 1: Addressing Emotions at Work™:
Discover skills for managing emotions in the workplace, helping to prevent runaway emotions, and remain productive and focused towardorganizational goals.
Length: 4 hours

Module 2: Resolving Conflicts With Your Peers™:
Examine a model for the effective management of conflict—which will result in increased collaboration, innovation, problem solving, and productivity in the workplace.
Length: 4 hours

WorkSkills: Steps to Your Success®
Defusing Emotionally Charged Situations
Examine the consequences of allowing emotions to negatively affect actions and learn techniques for defusing tense situations.
Length: 2 hours

Getting the Information you need
Learn to listen actively, ask clarifying questions, and verify what is heard, especially when taking on a new assignment or being trained in a new task.
Length: 2 hours

Helping Your Team Work
Understand the power and personal rewards of teamwork and the habits of effective team players.
Length: 2 hours

Managing Life Outside Work: Handling Emergencies and Resisting Temptations
Identify and develop plans for coping with a range of issues and events that can make it hard to meet an employer’s minimum requirements.
Length: 2 hours

Positive Responses to Change
Discover positive and flexible responses to change that improve long term success in the organization.
Length: 2 hours

Speaking With Confidence
Explore a simple process for expressing ideas and information, and learn to overcome nervousness and other potential barriers to effective communication.
Length: 2 hours

What It Takes to Succeed: The Basic Principles
Learn minimal expectations of the workplace as well as broad guidelines for day-to-day interactions with others.
Length: 2 hours

Analyzing Work Process
Organizations can get a leg up on their competition by being more responsive to customers. Improving the processes and systems inside an organization allows for more immediate and accurate action to be taken in response to customers’ needs. This module takes a look at ways to analyze work processes, uncover needless complexity and waste, and assess how “fit” the organization’s work processes are to meet the needs of its customers.
The skills of work process analysis allow managers to “take a snapshot” of the current state of a process to find opportunities for improvement. At the completion of this module, Managers will be able to:

	Describe the value of thoroughly analyzing a work process before making improvements
	Understand the need to measure and monitor the performance of a work process in order to make improvements
	Identify opportunities for improvement in the work processes in order to better meet or exceed customer expectations
	Successfully demonstrate the Key Actions in a practice situation
	Plan to use the Key Actions to improve the quality of work processes

Audience: Leaders, senior managers
Length: 1-day workshop

Xcellence Critical Skills For New Leaders
Now your supervisors can learn the critical skills they need to make your organization run smoothly and effeciently. Xcellence training gives them key skills that apply immediately back on the job. The ones proven to help supervisors become effective motivators, problem solvers and planners who play a significant role in improving productivity and in getting bottom-line results.

Module 1: Role of the Supervisor
At the completion of this module, your supervisors learn to:

	Understand their key role in today’s changing work environment as managers of people, time and materials.
	Take initiative in achieving unit goals, communicating expectations and giving feedback to others.
	Involve others in problem solving.
	Listen for understanding.

Length: 4-hours

Module 2: Problem Solving for Key Results
At the completion of this module, your supervisors learn skills to:

	Describe a problem, identify causes and determine corrective steps.
	Investigate by obtaining information from appropriate sources in order to generate relevant alternatives.
	Decide on the mosteffective solution after evaluating alternatives.
	Implement and assess the effectiveness of the solution.

Length: 1 ½ days

Module 3: Defining Performance Expectations
At the completion of this module, your supervisors will be able to:

	Analyze tasks and define what’s expected in measurable, observ able terms
	Identity procedures and determine what support and employee will require.
	Establish a feedback system and determine checkpoints to measure achievement againstexpectations.

• Analyze tasks and define what’s expected in measurable, observ able terms
• Identity procedures and determine what support and employee will require.
• Establish a feedback system and determine checkpoints to measure achievement againstexpectations.

Length: 4-hours